Shipping
Shipping chocolate is tricky business and we take great care to maintain the quality and integrity of our products.
Our number one priority is that you receive your chocolate in perfect condition so it can be enjoyed the way it’s meant to be enjoyed.
Please refer to the following guidelines when placing your order. If you have any questions, please feel free to email us at wholesale@hummingbirdchocolate.com or call us at 613-801-0357 ext. 4.
General Guidelines
Orders placed by 1pm ship within a day or two. Regular shipping days are Monday to Friday. Please note that orders are not fulfilled over the weekend and orders placed after 11am on Friday will be shipped the following Monday.
See Summer Shipping details below for more information on shipping during warmer months.
Please note that during holiday periods (Christmas, Easter), our ship time may be longer due to a higher volume of orders. We'll do our best to get your orders out as quickly as possible.
Shipping Locations
Hummingbird ships anywhere in Canada and the United States. Upon request, we may be able to ship to other locations at an additional cost.
Shipping Method, Delivery & Rates
We use a variety of carriers and transit times vary depending on destination and shipping method selected at checkout.
Canada
|
Method |
Ship Time |
Cost |
|
|
Courier |
3-10 days |
Orders over $450 ship free Orders under $450 will have shipping calculated at checkout. |
|
|
Local |
2-3 days |
Orders over $450 ship free |
United States
|
Method |
Ship Time |
Cost |
|
|
Courier |
3-10 Business Days |
Shipping cost will be calculated at checkout. |
|
*Please note, remote locations may require more time and additional charges may apply
Summer Shipping
Hot + chocolate = a delicious hot drink to be sipped, not a goopy parcel.
Chocolate is sensitive to heat and that means we do things a little differently during the warmer months to preserve the quality of our chocolate.
Between May and October, we ship our chocolate inside lined, well insulated boxes, packed with ice. This protects our chocolate from heat and reduces the risk of products melting. Orders typically also only ship out from Monday – Thursday to reduce the amount of time chocolate sits in delivery trucks and transit. Please note if the weather will be too hot to safely ship, we will hold your order until it is cooler.
By taking these extra precautions we do our best to protect chocolate from melting, but we are not responsible for melted or damaged chocolate once it leaves our factory.
